What Do You Bring To The Table?

Posted: May, 15 2013

 
If you’re just starting your own property management business, it’s important to identify what you bring to the table. Is it your expert customer service? Affordable fees? Years of property management experience?
 

Whether you’re planning on managing multi-family units, rental homes, or commercial properties, the skills and experience you can identify and later offer potential customers plays a large part in building and retaining your customer base.
 
While various skills may prove more indispensable, depending on your specialty, there are some qualifications that are vital regardless of the type of properties you manage.  Here are some of the more important ones:

• Experience. It’s something you really can’t fake. And it’s not just your experience that’s relevant; it’s also your employees experience as well. A new customer does not only hire you; they hire your employees as well. Being able to provide your customers with experienced, competent staff is a necessity.

 

• Customer Service. Are you always (within reason) available for your customers? Do they feel that they can call you with any problems and that those same problems will be addressed on a timely basis? This industry requires managers to wear many hats, while holding hands; sometimes in a short period of time.

 

• Fees & Services. What are your fees and service costs? Do they compare favorably with market averages for your area, or are they significantly higher? Being the lowest cost management company isn’t good for your reputation either. Make sure you’re priced where you should be. Also, be sure to spell out any related expenses as well. No one likes surprises – particularly when they cost money.

 

• Maintenance & Repairs. A vital piece of the property management industry is the success (or failure) to adequately maintain properties. Does your company typically handle all property repairs and bill the client accordingly or do you prefer to speak with your client before initiating any repairs? Do have experienced maintenance staff on hand to handle repairs immediately, or do you use outside contractors? If you do use contractors, do all jobs go out for bidding?

 

• Leasing & Marketing. Do you offer tenants conveniences such as the ability to rent online or submit maintenance requests electronically? Do you offer applicants an interactive leasing experience that ensures that their property detail is displayed prominently on all the appropriate websites? These topics are not only important for tenants – they’re also important to property owners as well.

 
Source:  Mary Girsch-Bock - PropertyManger.com

DISCLAIMER: This blog has been curated from an alternate source and is designed for informational purposes to highlight the commercial real estate market. It solely represents the opinion of the specific blogger and does not necessarily represent the opinion of Pacific Coast Commercial.

 
If you are looking for a professional to handle your property. No reason it shouldn’t be one of the most experienced Property Management companies in San Diego County. Contact Pacific Coast Commercial for all of your Commercial Property Management needs (619) 469-3600. www.PacificCoastCommercial.com